IKEA services rates
Service | Cost | Conditions |
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Planification and assistance | Free | It consists of a planning and consulting service provided by IKEA's specialist partners and tailored to your needs. We recommend that you provide us with a previous measurement of the space with the guidelines indicated by IKEA's expert staff. In case of contracting the installation with IKEA it will always be necessary to make the measurement by our recommended partner, this service will have an additional cost. To contract this service you must follow the following steps:
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Measuring | RD$ 2,000.00 | It consists of a visit of the recommended collaborator to measure the space and the conditions of the area where the installation will take place. If you plan to make several measurements, these must be billed separately, including all the complete data of the address in order to perform the service. This service includes:
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Kitchen verification | RD$ 2,000.00 | It consists of a visit by the recommended collaborator to check the measurements taken or provided by you and the conditions of the area where the installation of a kitchen will take place. |
Click&Collect | Free | It consists of a free service for you to pick up your purchases made through our website or tele-orders at the point of contact chosen by you. When your items are available, we will send you a notification, but remember that, if you do not pick them up within 3 working days after this notice, we will cancel your purchase and refund you the amount of the items, in the same way you made the payment. |
Parcel delivery | RD$ 290.00 | It consists of delivering new, small or medium-sized items that you have purchased through our website, IKEA Inspire app or by telephone with our Tele-ordering team. To be considered as a parcel service, the order must meet the following criteria:
Check the deadlines on our website. This service does not have the storage service so if we cannot deliver the products, we will cancel and manage the return, deducting the costs of transport. |
Home delivery | RD$ 500.00 | It consists of delivering the new items you have purchased at one of our points of contact, to the destination we have agreed upon. |
Transportation to delivery points or shops | Free | It consists of taking the items you have purchased in one of our contact points to the delivery points or shops where you will have them available for pick up. We will notify you via sms and email when the item is available to be picked up, from that moment you will have 3 days to pick it up, after this period we will cancel your purchase and we will refund the amount of the items, in the same way the payment was made. |
Removal of your old sofa | RD$ 500.00 | It consists of removing your used sofa, at the time of delivery of your new sofa purchased at IKEA. You must ensure that the items are disassembled and ensure that the dimensions allow its removal, by its access door or any area for the performance of the service. As the customer it is your responsibility to ensure that the item is free of pests and boring insects, if this is the case we will not be able to perform the removal service. Once the removal service has been performed you will not be able to claim the items included in it. If you finally decide not to deliver the item for removal, we will state it in the delivery docuemento and you will be refunded the service when appropriate. This service does not include:
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Removal of your old mattress | RD$ 500.00 | It consists in taking back your used mattress, at the time of delivery of your new mattress purchased at IKEA. For those mattresses that come rolled up, you have the possibility to have us remove them on the third day. You must ensure that the dimensions of the mattress allow for its removal, either through your access door or any area for the service to be performed. As a customer it is your responsibility to ensure that the item is free of pests and boring insects, being this the case we will not be able to perform the removal service, once the removal service is performed you will not be able to claim the items included in it. If you finally decide not to deliver the item for removal, we will note it on the delivery document and you will be refunded the service when appropriate. This service does not include:
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Removal of applicances | Free | It consists of the removal of your used appliance, at the time of delivery of your new appliance purchased at IKEA. |
Removal of your old kitchen | RD$ 500.00 | It consists of the removal of your used kitchen, at the time of delivery of your new kitchen purchased at IKEA. It will be necessary that the kitchen is disassembled at the time of delivery for removal. You must ensure that the items are disassembled and ensure that the dimensions allow for removal through the access door or any service area. As a customer it is your responsibility to ensure that the item is free of pests and boring insects, being this the case we will not be able to perform the removal service. Once the removal service has been performed you will not be able to claim the items included in it. If you finally decide not to deliver the item for removal, we will state this on the delivery document and you will be refunded the service when appropriate. This service does not include:
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Removal for the return of items of little or medium dimensions | RD$ 290.00 | This consists of picking up new items you have purchased through the parcel service and delivering them to IKEA for exchange or return. Excluded from the pick-up service, even if purchased from IKEA, are food products, custom countertops, opportunity items, display items, pre-assembled items, and customized products. In addition, items must also comply with our return and exchange policy in order to be eligible for pickup. See conditions https://www.ikea.com.do/en/information/returns-policy. You must ensure that the items are disassembled and ensure that the dimensions allow their removal, through the access door or any area for the performance of the service. As a customer it is your responsibility to ensure that the item is free of pests and boring insects, if this is the case we will not be able to perform the removal service. Once the removal service has been performed you will not be able to claim the items included in it. If you finally decide not to deliver the item for removal, we will note this on the delivery document and you will be refunded the service when appropriate. |
Removal for the return of items of big dimensions | RD$ 500.00 | This consists of picking up new items you have purchased at one of our contact points excluding parcels and delivering them to IKEA for exchange or return. Excluded from the pick-up service, even if purchased from IKEA, are food products, custom-made countertops, opportunity items, display items, pre-assembled items and customized products. In addition, items must also comply with our return and exchange policy in order to be eligible for pickup. See conditions https://www.ikea.com.do/en/information/returns-policy. You must ensure that the items are disassembled and ensure that the dimensions allow their removal, by its access door or any area for the performance of the service. As a customer it is your responsibility to ensure that the item is free of pests and boring insects, if this is the case we will not be able to perform the removal service. Once the removal service has been performed you will not be able to claim the items included in it. If you finally decide not to deliver the item for removal, we will note this on the delivery document and you will be refunded the service when appropriate. |
Furniture assemblage | 8% of the value of the purchase with a minimum of RD$ 1,500.00 | It consists of the assembly of the new items you have purchased in one of our contact points, including those items that are installed with suspension rails anchored to the wall or ceiling and following the instructions included in the packaging. This service includes:
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Modular assemblage of SKYTTA wardrobes | RD$ 2, 500.00 the lineal meter | It consists of the assembly of SKYTTA floor to ceiling sliding doors that you have purchased in one of our contact points and following the instructions included in the packaging, without any type of adaptation or modification of the furniture, except those indicated in the design. The assembly will ALWAYS be conditioned to the previous contracting of the measurement service with our authorized service provider. This service will consist of taking measurements of the space where it will be installed. Based on this measurement we will make a design of the SKYTTA solution. We cannot install on sloping or uneven ceilings, the installation will be made on a flat surface parallel to the floor and, in addition, it will not be possible to install the floor track on laminate flooring, carpets and/or rugs. If the ceiling is not made of plasterboard and the side walls are made of plasterboard, in this case the SKYTTA solution including the stop bar will be installed. Keep in mind that the SKYTTA solution will not be mounted in children's rooms, bathrooms, outdoor spaces and wet areas or areas with nearby water intakes, at a distance of less than 20 cm, so we will not mount in these areas. In those assemblies in which the merchandise has been started and/or manipulated before the assembler starts the service, we will not be responsible for the possible damages detected in the articles. If it is necessary to make cuts in skirting boards, they must be made by the client, for the hiring of SKYTTA it is necessary that the area where the service is going to be performed, is delimited by ceiling, floor and two walls. This service includes:
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Assemblage of modular wardrobes | RD$ 2,500.00 m/l | It consists of the modular assembly of cabinets, which you have purchased in one of our points of contact, including those items that are installed with suspension rails anchored to the wall or ceiling and following the instructions included in the packaging. This service includes:
They will be counted with the sum of all the widths of the structures that make up the modular cabinet. |
Complements installation | RD$ 250.00 the unit, minimum RD$ 1,500.00 | This consists of the installation and assembly of the various accessories, lighting (connection to electrical outlet) or any other type of decorative complement that you have purchased at one of our contact points and that is installed on a wall/ceiling, as appropriate, following the instructions included in the packaging. Example: mirrors, lamps, curtain rails. This service includes:
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Integrated lighting installation | RD$ 250.00 the unit, minimum RD$ 1,500.00 | It consists of the installation and assembly of the integrated furniture lighting (electrical connection to electrical outlet), which you have purchased in one of our contact points and following the instructions included in the packaging. This service includes:
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Disassembly of furniture | 5% of the value of the purchase at IKEA | It consists of the disassembly and/or uninstallation of IKEA items, as long as you have purchased equivalent items in any of our IKEA contact points and you have contracted the assembly and/or installation of these, always in the same place where we will perform this service. Remember that we cannot guarantee the condition of the items once they have been dismantled or uninstalled or the possible incidents that may arise in the dismantling / uninstallation. Please note that we do not perform disassembly/deinstallation on sheetrock walls. |
Bathroom installation | RD$ 3,000.00 | It consists of the installation of bathroom furniture, which you have purchased in one of our points of contact with you, including the wall fixings and following the instructions included in the packaging. This service includes:
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Uninstallation of bathrooms | RD$ 1,500.00 | It consists of the dismantling and disassembly of bathroom furniture, as long as you have purchased equivalent products in our IKEA contact points and you have contracted the installation of bathrooms always in the same place where we will perform the installation service. This service includes:
This service does not include:
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Installation of SEKTION high modules kitchens | RD$ 3,000.00 lineal meter | It consists of the installation of new kitchen items that you have purchased in one of our points of contact, anchored to the wall or ceiling and following the instructions included in the packaging. Please note that it is considered kitchen installation, the installation of kitchen furniture that even occurring in any other room of the house include cuts (countertops / panels), or some kind of electrical installation and / or water. The installation will ALWAYS be conditioned to the previous contracting of the measurement service with our authorized service provider. This service will consist of taking measurements of the space where it will be installed. Based on this measurement, the design of your kitchen will be made and adapted. If you are going to make changes or the space is under construction, it will be necessary to hire the measurement and verification service, this means a second visit to verify the area once the changes and works have been completed by you. This service includes:
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Installation of SEKTION kitchens low modules | RD$ 3,000.00 lineal meter, minimum 1 lineal meter | It consists of the installation of new kitchen items that you have purchased in one of our points of contact, anchored to the wall or ceiling and following the instructions included in the packaging. Please note that it is considered kitchen installation, the installation of kitchen furniture that even occurring in any other room of the house include cuts (countertops / panels), or some kind of electrical installation and / or water. The installation will ALWAYS be conditioned to the previous contracting of the measurement service with our authorized service provider. This service will consist of taking measurements of the space where it will be installed. Based on this measurement, the design of your kitchen will be made and adapted. If you are going to make changes or the space is under construction, it will be necessary to hire the measurement and verification service, this means a second visit to verify the area once the changes and works have been completed by you. This service includes:
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Installation of kitchens KNOXHULT - ENHET | RD$ 2,200.00 lineal meter, minimum 1 lineal meter | It consists of the installation of a KNOXHULT or ENHET stove, following the instructions included in the packaging, which the customer has purchased at one of our contact points. |
Installation of modules and/or kitchen components | 8% the purchase value + RD$ 2,350.00 for the installer visit | It consists of the installation of kitchen modules and components (legs, hinges, doors, fronts, drawers, baseboards, moldings, side panels, handles and all kitchen interior accessories) that you have purchased in one of our points of contact and that have not been included in the installation of a complete kitchen. It will be carried out following the instructions included in the packaging and it will be necessary to add a kitchen installer visit to your contract. This service does not include:
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Installation of IKEA appliances | RD$ 1,500.00 | It consists of the installation of integrated appliances or not, that you have purchased in one of our points of contact, following the instructions included in the packaging. You can hire this service when it is not linked to a kitchen installation, and it will be necessary to add a kitchen installer visit to your contract. This service includes:
This service does not include:
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Installation of NOT IKEA appliances | RD$ 2,000.00 | This service can only be contracted if you already have a service linked to a kitchen installation, for which it will be necessary that you provide us with the instruction manual for assembly, otherwise it will not be possible to perform it. You must take into account that it will be necessary that you have provided the measurements of the appliance at the time of billing, and this must be at home the same day of the installation of kitchens, otherwise it will not be possible to do it. This service includes:
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Installation of precut countertops | RD$ 1,500.00 | It consists of the installation of pre-cut countertops, which you have purchased at one of our contact points, following the instructions included in the packaging. You will be able to contract this service when it is linked to an IKEA kitchen purchase. This service includes:
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Installation of custom-built countertop | Check at your store for more information) | It consists of the installation of the custom-made countertop. Remember that this service will ALWAYS be conditioned to a measurement by our authorized service provider. This service will consist of taking measurements of the space where it will be installed. After the kitchen furniture installation is finished, the external company will agree with you a date and time to take the measurements of the final countertop, which will serve as a basis for the elaboration of the custom-made countertop. On the day of the measurement, the specialist will agree with you the details of the tailor-made countertop, including where the joints will be placed. The sink, faucet and/or hob must be available at the home at the time of the measurement. Remember that this service will be performed on the same day as the transportation of the countertop. Once payment has been made, any changes requested by you will generate a cost that must be quoted again in the store. It is possible that the final measurements of the countertop may differ from the measurements taken at the time of invoicing, so there may be discrepancies in the invoice. Each piece of countertop will have a maximum length of 3 m depending on the access to the home where it will be installed, taking into account elevators and stairs. You declare that the information provided is correct and that the place of delivery meets the physical conditions of sufficient accessibility (size of doors, stairs, etc.) to deliver the countertop manually, responding to any expense that may arise as a result of not being able to deliver the countertop once manufactured. The countertop will be installed within approximately 10 working days after the measurements have been taken, provided that there have been no substantial modifications that could cause a delay in its manufacture. *Please check with your store or delivery point for specific conditions.
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Sink installation | RD$ 1,500.00 | It consists of the installation of the sink with its corresponding hole, as long as it is a pre-cut countertop from IKEA that you have purchased in one of our points of contact and following the instructions included in the packaging. You can contract this service when it is not linked to a kitchen installation, and it will be necessary to add a kitchen installer visit to your contract. As a customer, you must have all the necessary elements to be able to make the connection: enabled water intakes, siphon. This service includes:
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NOT IKEA Sink installation | RD$ 2,000.00 | It consists of the installation of NO IKEA sink with its corresponding hole, as long as it is a pre-cut countertop or IKEA custom-made countertop that you have purchased in one of our points of contact, and following the instructions marked on the articles. To contract this service it must be linked to a kitchen installation and it will be necessary that you provide us with the instruction manual for its assembly, otherwise it will not be possible to carry it out. You must take into account that it will be necessary to provide the measurements of the sink at the time of billing, and this must be at home the same day of the kitchen installation, otherwise it will not be possible to do it. As a customer, you must have all the necessary elements to be able to make the connection: enabled water intakes, siphon. This service includes:
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Faucet installation | RD$ 1,500.00 | It consists of the installation of faucets with its corresponding hole, as long as it is a pre-cut countertop from IKEA that you have purchased in one of our points of contact, and following the instructions included in the packaging. To contract this service it must not be linked to a kitchen installation, and it will be necessary to add a kitchen installer visit to your contract. As a customer, you must have all the necessary elements to be able to make the connection: enabled water intakes, siphon. This service includes:
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NOT IKEA Faucet installation | RD$ 2,000.00 | It consists of the installation of NO IKEA faucet with its corresponding hole, as long as it is a pre-cut countertop or custom-made IKEA countertop that you have purchased in one of our contact points and following the instructions marked on the articles. To contract this service must be linked to a kitchen installation and it will be necessary that you provide us with the instruction manual for assembly, otherwise it will not be possible to perform it. You must take into account that it will be necessary that you have provided the measurements of the key at the time of billing, and this must be at home the same day of the installation of kitchens, otherwise it will not be possible to perform it. As a customer, you must have all the necessary elements to be able to make the connection: enabled water intakes, siphon. This service includes:
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Ceiling closure | RD$ 500.00 | It consists of the installation of a panel between the high modules of the kitchen and the ceiling that you have purchased in one of our points of contact, and following the instructions marked on the articles. The missing coverings must not exceed 20 cm and must not be less than 5 cm. To contract this service must not be linked to a kitchen installation and will be billed at least 2 linear meters. We are sorry, but in case of irregular ceilings we will not be able to perform the service. |
Modification of installation agenda | RD$ 800.00 | Remember that if you cancel or postpone the complete kitchen installation service without prior notice with less than 4 working days you will have to pay a cancellation or modification fee. You should know that we can not delay more than 30 days from the date initially agreed, and a maximum of two date changes per service may be made as long as they do not exceed the maximum period, after that period, we will cancel the order, we will refund the amount you have paid the customer for the service, and will not be refunded the service modification/cancellation schedule assembly and installation. |
Uninstalling of modular kitchen | RD$ 850.00 lineal meter | It consists of the uninstallation of a modular kitchen, as long as you have contracted the installation of a kitchen, always in the same place where we will perform the installation service. We will try to guarantee the condition of the items once they have been disassembled or uninstalled, we will not be responsible for any possible incidents arising in the disassembly / uninstallation. This service includes:
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Uninstalling modules and its complements | 5% the purchase value | It consists of the removal of modules, legs, hinges, doors, fronts, drawers, baseboards, moldings, side panels, handles and all kitchen interior accessories, as long as you have purchased equivalent products in our points of contact and have contracted the installation of these. |
Uninstalling of appliances | RD$ 500.00 | It consists of the uninstallation of IKEA appliances, both integrated and non-integrated, as long as you have purchased equivalent products in our contact points and you have contracted the installation of the appliance, always in the same place where we will perform the installation service. This service does not include:
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Uninstalling of NOT IKEA appliances | RD$ 900.00 | It consists of the uninstallation of NON IKEA appliances without integration, as long as you have purchased equivalent products in our contact points and you have contracted the installation of the appliance, always in the same place where we will perform the installation service. This service does not include:
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Uninstalling of precut countertops | RD$ 900.00 | It consists of the de-installation of IKEA pre-cut countertop, as long as you have purchased equivalent products in our points of contact and you have contracted the installation of a pre-cut countertop, always in the same place where we will perform the installation service. This service does not include:
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Uninstalling of sink | RD$ 500.00 | It consists of the sink uninstallation, as long as you have purchased equivalent products in our points of contact and you have contracted the sink installation, always in the same place where we will perform the installation service. |
Uninstalling of NOT IKEA sink | RD$ 900.00 | It consists of the uninstallation of a NON IKEA sink, as long as you have purchased equivalent products in our points of contact and you have contracted the sink installation, always in the same place where we will perform the installation service. |
Uninstalling of faucet | RD$ 500.00 | It consists of the uninstallation of a faucet as long as you have purchased equivalent products in our points of contact and you have contracted the installation of a faucet, always in the same place where we will perform the installation service. |
Uninstalling of NOT IKEA faucet | RD$ 900.00 | It consists of the uninstallation of NO IKEA faucet as long as you have purchased equivalent products in our points of contact and you have contracted the installation of a faucet, always in the same place where we will perform the installation service. |
Visit of kitchen installer | RD$ 1,800.00 | It consists of the displacement of the kitchen installer for services not associated with a kitchen installation. |
Visit of furniture installer | RD$ 1,500.00 | Consists of the displacement of the furniture assembler for services not associated with furniture assembly. |
Aditional information and customer service
- The services do not include masonry, cleaning, painting, plumbing and electric works.
- The services described can have an associated charge for travel costs of the specialist if they are hired individually.
Clarify more doubts with our customer service.
Contact Customer Service