How to shop online on IKEA Santo Domingo

Yes! All promotions will be available on the web and you will even see promotions only exclusive for online purchases.

Yo can know where your order is by going to "Log in" in the upper part of the main page. The access to My account > My orders. Furthermore, we'll inform you of each part of the process through SMS or email. If you prefer o you need additional information, get in contact with customer service through the telephone number: 809-567-4532.

Adding items to an order that has already been placed is not possible, but you can make as many new orders as you want.

Yes, you can ask for the additional services you need. You have at your disposal home delivery, assembling, measuring and kitchen installation. Click here to see rates. By the end of your online order, we'll call you to set the details of the services requested and make your payment.

We are available from 9:00 AM to 9:00 PM through your online personal assistant or calling 809-567-4532 or in the contact section.

In compliance with Organic Law 3/2018 of December 5 on Data Protection and guarantee of digital rights, as a client of Sarton Dominicana S.A.S. may at any time exercise the rights of access, rectification, cancellation and opposition, communicating it in writing to:
Sarton Dominicana S.A.S.
John F. Kennedy Avenue, corner Calle Bienvenido García Gautier
El Pino, Santo Domingo
Dominican Republic.

IKEA’s items have up to 25 years guarantee. Click here for more information.

To collect your purchases, you must present your identity document, the invoice (physical or in digital format) and the card with which the purchase was paid for. If it is another person who collects the purchase and not the holder, they must bring with them the written authorisation showing the full name and ID of the holder, as well as the full name and ID of the authorised person, plus the aforementioned, i.e. ID document, the invoice (physical or in digital format) and the card with which the purchase was paid for.

Card payment: This option allows you to close the online purchase payment process, for this we use a BLUE payment server so all transactions will be done under a safe connection. You can pay for your purchases with the VISA and / or Mastercard cards.
By phone: In this case, our IKEA Contact Center department will contact you to formalize the purchase and coordinate the delivery and inform you of the order situation. For more information you can contact our IKEA Contact Center service at the email address telepedidos.sdq@ikea.com.do
All transactions are carried out under a secure connection that guarantees confidentiality of all your data.
For more information contact your Teleordering representative email: telepedidos.sdq@ikea.com.do or the phone 809 567 4532.
Financed payment: You can finance your purchases with one of our banks located at the IKEA FAMILY card.

Yes, all of our transactions are done under safe connection and we guarantee confidentiality for all your data.

It's ok to change your mind!

That’s why you have 90 days to return your product if you’re not completely satisfied. Return it in its original packaging, unopened, unassembled and unused.

Use your IKEA Family card… and benefit from 120 days to return your purchase!

It's essential to present the receipt for all exchanges and returns. As of the first 30 days of the billing date, ITBIS is non-refundable and non-creditable for change of opinion.

If you don't love your mattress, change it! You can change your mattress in 89 nights, after you've tried it. Bring your mattress in good condition to the store with the purchase ticket and choose a different one that best suits your sleeping way. You may not have stains or signs of dirt.

We are very sorry, but we cannot accept returns of mattress toppers, children's mattresses, pillows and bedding (sheets, pillows, duvets, duvet covers, pillowcases, etc.) that are used, missing their original packaging or if the original packaging has been opened.

We cannot accept returns of fabrics and other custom-made products (such as, for example, countertops of any material, cut to size) or those purchased at the clearance area or from display.

You can cancel your order within the first 60 minutes after having made your purchaser. If once you’ve received your order you’re not completely satisfied with the products, return the product without uncovering or opening, inside the original packaging and with the product without uncovering or opening, inside the original packaging and with the purchase receipt, before 90 days.

If you received the wrong item (incorrect colour, size or wrong item), you can contact us by calling 809-567-4532 and we'll proceed to arrange the rectification.