You can change your mind!
That's why you have 90 days to return your product if you are not completely satisfied. Return it in its original packaging, unopened, unassembled and unused. It must be in good condition, free of stains or signs of soiling.
Use your IKEA Family card… and benefit from 120 days to return your purchase!
A physical or digital invoice is required for all returns and exchanges. After the first 30 days from the invoice date, ITBIS is non-refundable and non-creditable for change of mind.
If you don't love your mattress, exchange it! You have 89 nights to try your mattress from the date of purchase. If you're not happy with your mattress, bring it back to the store with your receipt and choose a different one that better suits the way you sleep. To exchange your mattress, it must be free of damage, stains or signs of dirt.
For mattresses and children's mattresses, the general conditions of the return policy apply, so they are excluded from exchange if their packaging has been opened, has been damaged, has stains or signs of dirt.
The exchange or return of defective items will be accepted within 7 calendar days from the date of delivery, being Sarton Dominicana S.A.S., who will be responsible for shipping costs. If, on the other hand, the item was transported at your own expense, it must be brought to the nearest IKEA store or IKEA Point to be exchanged or returned.
- You should contact us by email at csc.sdq@ikea.com.do or by calling (809)567-4532 with the product information, invoice, as well as the damage. Once we receive the information we will tell you how to proceed.
- The replacement of the item will be done depending on the geographical location, within a period not exceeding 10 working days, provided that the item is available. If the item is not available, the refund will be made within 14 working days of the return.
- The amounts paid for products that are returned because of damage or defect will be refunded in full, including shipping costs.
- The refund will always be made in the same payment method you used to pay for the purchase. ITBIS is not refundable after the first 30 days from the date of invoice.
IKEA FOOD
You have up to 14 calendar days to return your product if you are not completely satisfied. Return it in its original, unopened packaging. Frozen or refrigerated items are excluded from exchange or return.
It is essential to present the physical or digital invoice to make the exchange or return.
Abandoned and lost products
If you have lost an item or personal belongings, please contact the customer service desk, so that we can inform you about how to proceed.
Please note that after thirty (30) calendar days of IKEA having possession of any items that have been abandoned or lost on the premises and not claimed, IKEA may dispose of them.
Likewise, personal belongings or items left in lockers that are not claimed within seven (7) calendar days may be disposed of by IKEA. If it includes perishable food, IKEA will immediately dispose of it and may dispose of it to avoid contamination and pests.
Request a refund
Fill in this form and the customer service department will manage your request