Guarantees 2024

What do the warranties include?

The warranty coverage of each product is described under each product.

Warranty Duration

The duration of the warranty depends on the conditions stipulated for each product and is valid from the date of purchase. Products not covered by these warranties will be subject to a standard 90-day warranty, with the conditions set forth in the Warranty Policy.

What will IKEA do to resolve the issue?

IKEA will examine the product to decide if it is covered by the warranty. If covered, IKEA will decide whether to repair the defective product or replace it with the same or similar product. In such cases, IKEA will bear the costs of repairs, parts, labor and travel, provided that it is possible to repair the product without incurring extraordinary expenses. This shall in no event apply if the repair has not been authorized by IKEA. Defective parts removed in the course of repair shall become the property of IKEA. If the product is no longer available for sale at IKEA, IKEA will provide an appropriate replacement product. IKEA will determine what constitutes an appropriate replacement product.

Warranty Conditions

Las garantías tienen validez a partir de la fecha de compra en IKEA. Es necesario presentar el tique como justificante de compra.

What is not covered by this guarantee?

This warranty does not apply to products that have been improperly stored or stored incorrectly, misused or abused, altered or modified, or cleaned with improper products or cleaning methods. This warranty does not cover normal wear and tear, cuts, scratches or damage caused by impact or accident. This warranty does not apply if the product has been placed outdoors or in a wet environment. This warranty does not cover consequential or incidental damage. This warranty does not apply if the products have been used for public use, except where the product specifies that it is suitable for public use. It does not cover damage caused by pests: Damage caused by isoptera (termites), xylophagous (woodworm) or any other insect that damages the integrity of the furniture, warranties do not cover unintentional damage, accidental, lost profits, caused to property or physical integrity of the consumer. The warranty is for domestic use only and the invoice must be in the name of a natural person, excluding office/business furniture.

Maintenance Instructions

To qualify for these warranties, you must follow the care instructions specified on each product.

All service instructions can be found at your local IKEA store and at www.IKEA.com.do.

How does the national, provincial and state legislation apply?

Esta garantía concede derechos legales específicos, y es complementaria a los derechos legales estatutarios.

Validity of guarantees

Warranties valid as of October 1, 2024. For information on previous warranties, please contact our customer service department.

General Legal Rights

These warranties give you certain legal rights. These warranties do not affect your statutory rights under the law in any way.

How to contact us if you need our services: Contact your IKEA store at 809-567-4532 or visit us at:

IKEA Santo Domingo at Av. John F. Kennedy, Esq. Bienvenido García Gautier, El Pino, Santo Domingo, D.N., Dominican Republic.

IKEA Bávaro at San Juan Shopping Center, Carretera Barceló km. 9, Bávaro, La Altagracia, Dominican Republic.

IKEA La Romana at Centro Multiplaza La Romana, Av. Padre Abreu corner Av. Circunvalación, La Romana, Dominican Republic.

IKEA Santiago at Plaza Galería 27. Avenida 27 de Febrero near C/Onésimo Jiménez, Los Jardines.

KEEP YOUR RECEIPT!
It is your proof of purchase and will be required to process the warranty.
 

Sofas and Armchairs

Daily life at home demands a lot from sofas and armchairs. Our sofas undergo rigorous testing to ensure quality and durability standards, as well as to meet the most demanding requirements for domestic use. For this reason, we can offer a 10 and 25-year warranty against defects in materials and workmanship covering the structures and cushions of our sofas.

How long is the warranty valid?

The warranty for sofas, armchairs, and footrests is valid for ten (10) years and twenty-five (25) years from the date of purchase. The original simplified invoice must be presented as proof of purchase.

What does this warranty cover?

This 10-year warranty is applicable only for domestic use and covers defects in materials and workmanship in:

• Structures
• Seat and back cushions:

10-year warranty on the following products:

• All sofas, sofa beds, armchairs, and footrests, excluding natural fiber products, covers, and POÄNG cushions.

25-year warranty on the following products:

• STOCKHOLM sofas.

What does this warranty not cover?

• Fabric covers.
• Leather covers.
• Fixed fabric covers (non-removable).
• Natural fiber armchairs and footrests such as AGEN, ULRIKSGBERG, ALSEDA, BUSKBO, RÅDVIKEN, HOLMSTA, TOLKNING, and GAMLEHULT.
• POÄNG cushions.
• POÄNG children's armchair.

This warranty does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents, or residues. Products that have been improperly stored or installed, if done by an unauthorized service provider or by the customer directly, or not done by IKEA, used improperly or incorrectly, altered, or cleaned with inappropriate methods or products not recommended according to the item’s manual. Damage caused by pests: Damage caused by termites (drywood, dampwood, subterranean, or powderpost termites), wood-boring beetles, ants, mice, insects from the Anobidae family, Lictidae family, Cerambycidae family, wasps, beetles, moths, or plant pests or insects that damage the integrity of the furniture.

We test our sofas and armchairs

At IKEA, we test all our sofas and armchairs to ensure they are durable. We are especially rigorous with those that have many years of warranty. For example, we place 220 lb of weight on the seat 50,000 times, and weights of 66 lb on the backrest the same number of times. We do this to ensure that the structures will maintain their stability and the cushions their elasticity and comfort. The warranties we offer are proof that our sofas and armchairs can withstand frequent use over time and provide security for you as a customer.

Maintenance Instructions

Cushions should be cared for to maintain their comfort. They should be plumped regularly, at least once a month. They should also be rotated so that the cushions that are used the most are swapped with those used less frequently. Tighten the screws on the legs after two weeks of use, and ensure they remain tight by checking them a couple of times a year.

Washable Covers

• Follow the cleaning and maintenance instructions.
• Iron them while still slightly damp.
• Replace the cover while it is still slightly damp, as it stretches more easily and fits quickly into the proper shape. However, it is important that the cover is not too wet when being placed back on the frame.

Leather

• Vacuum regularly with a soft brush attachment.
• Do not place leather furniture directly in sunlight and leave a 12” gap from any heat source to prevent the leather from drying out.
• Never use detergents for cleaning.
• White or light-colored leather furniture is sensitive to strong colors such as red wine or coffee. For this reason, clean them immediately.

For more information, refer to the maintenance instructions provided with the product.

DESKS AND STORAGE

Daily use at home puts a lot of stress on office furniture. The MITTZON, IDÅSEN, TROTTEN, FREDDE, UTTESPELARE, HUVUDSPELARE and UPPSPEL (excluding the drawer unit) series, the MITTZON, GALANT, and TROTTEN storage systems, HÄLLAN cabinets, and UPPSPEL display cabinet have been rigorously tested to meet professional office use standards (EN527, EN1730, and ANSI/BIFMA X:5.5 for desks, EN1730 and EN15372 for conference tables, EN14072, EN14073, EN14074, EN14749, ANSI/BIFMA x5.9, and ISO-7170 for storage) and meet our strict quality and durability requirements. For this reason, we offer a warranty of 3 to 10 years that covers defects in materials, manufacturing, or functionality for all parts of the MITTZON, IDÅSEN, TROTTEN, FREDDE, UTTESPELARE, and UPPSPEL (excluding the drawer unit) series, the MITTZON, GALANT, and TROTTEN storage systems, HÄLLAN cabinets, and UPPSPEL display cabinet.

What is the duration of this warranty?

What does this warranty cover?

The warranty covers defects in materials, workmanship and function of all components of the MITTZON, IDÅSEN, TROTTEN, FREDDE, UTTESPELARE and UPPSEL series, the MITTZON storage system, GALANT, TROTTEN, HÄLLAN cabinets and the UPPSEL display cabinet, starting from the day of purchase at IKEA.

What is not covered by this warranty?

The following products are not covered by the warranty:

• EILIF screens.
• UPPSEL drawers.

Maintenance Instructions

Tighten the screws two weeks after using the product and ensure they are securely tightened by checking them a couple of times a year.

For all surfaces: Clean with a damp cloth and mild detergent, then dry with a dry cloth.

OFFICE CHAIRS

Daily use at home and at work puts a lot of stress on our seating. These chairs have been rigorously tested to meet our strict quality and safety standards, as well as professional office use standards (EN 1022, EN 1335, ANSI/BIFMA X5.1 for office chairs, EN16139, ANSI/BIFMA X5.1 for conference chairs). For this reason, we offer a 3 to 10-year warranty that covers defects in materials and manufacturing for the movable parts of swivel chairs.

What is the duration of this warranty?

The warranty for these swivel chairs is valid for three (3) to ten (10) years from the date of purchase. The original simplified invoice must be presented as proof of purchase.

What does this warranty cover?

This 10-year warranty applies to professional office use and covers defects in materials or manufacturing of the following components of swivel chairs:

• Frame.
• Movable parts.

Movable parts are components with functions related to movement or adjustments. The warranty covers the functions for wheel components, gas cylinder, mechanism, armrests, and the backrest adjustment mechanism.

• MATCHSPEL
• UTESPELARE
• GRUPPSPEL
• STYRSPEL

• MARKUS
• GRÖNFJÄLL
• LÅNGFJÄLL
• FLINTAN
• HATTEFJÄLL
• JÄRVFJÄLLET
• FJÄLLBERGET
• ALEFJÄLL
• LIDKULLEN
• LAKTARE
• SMÖRKULL

Which products are not covered by this warranty?

• HUVUDSPELARE

PAX/KOMPLEMENT

Daily life at home puts a lot of strain on wardrobes. Our PAX wardrobes and KOMPLEMENT interior accessories have been rigorously tested to meet our strict standards of quality, strength, and durability, as well as the high demands of domestic use. For this reason, we offer a 10-year warranty on PAX wardrobes and KOMPLEMENT interior accessories marked with the logo below, covering defects in materials and workmanship.

How long is this warranty valid?

The warranty for PAX wardrobes and KOMPLEMENT interior accessories is valid for ten (10) years from the date of delivery of the purchase. The original purchase invoice must be presented as proof of purchase.

What does this warranty cover?

This warranty applies only to household use for the storage of clothing and shoes, and covers defects in material and workmanship of the following components of PAX closets and KOMPLEMENT indoor accessories:

• Structures.
• Doors with hinges and hinges.
• Structure dividers, shelves, and removable elements for structures.
• Sliding doors and sliding door mechanisms.
• KOMPLEMENT interior organizers.

What does this warranty not cover?

This warranty does not cover: accessory with 4 KOMPLEMENT compartments, accessory with KOMPLEMENT compartments, accessory for shoes, tray dividers, mat, boxes and mirror with KOMPLEMENT hooks.

Maintenance Instructions

Assemble the wardrobe following the assembly instructions and secure its structure by anchoring it to the wall. Remember that different types of walls will require different types of hardware. If you are unsure, contact a specialist.

Clean it with a damp cloth and a mild cleaner. Then, wipe it with a dry cloth.

MATTRESSES

Daily life at home puts a lot of strain on mattresses. IKEA mattresses undergo rigorous testing to ensure they meet our strict quality and durability standards, as well as comply with the most stringent domestic use regulations. This allows us to offer a 10-year warranty that covers defects in materials and manufacturing for our mattresses.

How long is this warranty valid?

The mattress warranty is valid for ten (10) years from the date of purchase. The original receipt must be presented as proof of purchase.

What does this warranty cover?

This warranty covers defects in workmanship, materials and components of all our mattresses from the date of purchase from IKEA. This warranty applies only to household use.

What is not covered by this warranty?

This warranty does not apply to products that have been improperly stored or stored incorrectly, misused or abused, altered or modified, or cleaned with improper products or cleaning methods. This warranty does not cover normal wear and tear, cuts or scratches, stains or damage caused by impact or accident. This warranty does not apply if the product has been placed outdoors or in a damp environment. This warranty does not cover consequential or incidental damage. This warranty does not apply if the products have been used for public use, except where the product specifies that it is suitable for public use.

It does not cover damage caused by pests: Damage caused by isoptera (termites), xylophagous (woodworm), or any other insect that damages the integrity of the furniture, warranties do not cover unintentional damage, accidental, lost profits, caused to property or physical integrity of the consumer. The warranty is for domestic use only and the invoice must be in the name of a natural person, excluding office/business furniture.

Before using it for the first time

Your new mattress may feel a bit firm at first. Allow a month for your body to adjust to the mattress and for the mattress to adjust to your body. Rolled mattresses regain their shape after 3-4 days of use.

All new materials have their own particular smell, which will gradually disappear. Airing and vacuuming the mattress will help eliminate the odor.

For the best comfort, you need the right pillow. Make sure you have a pillow that suits you and your new mattress.

Care and Cleaning

Complement the mattress with a mattress protector or mattress pad. It will make it more hygienic as it is easier to remove and clean. Some mattresses and box springs have a washable cover. Read the label on the inside of the cover for more information. Make sure the zipper is closed when washing the cover. Vacuuming the mattress helps remove dust and dust mites. Use an upholstery soap to remove stains.

Carefully read the characteristics of your mattress, if it can be turned over or rotated, we recommend that you turn it over or rotate your mattress every three months or so (making the head part of the mattress turn to the foot part and vice versa). This ensures more even wear and tear and helps to prolong comfort.

Do not bend the mattress. You can damage the springs and the material inside.

Even the best mattresses lose comfort over time and all mattresses accumulate dust and dust mites over the years.

This warranty gives you specific legal rights.

89-Night Exchange Policy

We want you to sleep well on your new mattress. If you find that it is not to your complete satisfaction, after waiting a month for your body to adjust to the mattress, bring the mattress back to us and try another one.

You have 89 nights to sleep on it!

*Except for mattress pads and crib mattresses.

To make the exchange, the mattress must not show stains or signs of dirt. No refunds will be given for used or opened mattresses.

BATHROOMS

Daily life at home puts a lot of strain on bathroom furniture, which is why our bathroom products undergo rigorous testing to meet our strict quality, strength, and durability requirements. They are tested to meet the highest standards for domestic use. We offer a warranty of 3 to 10 years that covers defects in materials and workmanship for the HAVBÄCK, ÄNGSJÖN, and TÄNNFORSEN bathroom series, all washbasins and faucets, as well as the ENHET bathroom and laundry series. All shower accessories such as bars, heads, handles, hoses, and faucet supports have a 3-year warranty.

HAVBÄCK, ÄNGSJÖN, TÄNNFORSEN, and ENHET Bathroom Series

How long is this warranty valid?

The warranty for HAVBÄCK, ÄNGSJÖN, TÄNNFORSEN, and ENHET products is valid for ten (10) years from the date of purchase. The original purchase receipt must be presented as proof of purchase.

What does this warranty cover?

This warranty applies only to domestic use and covers defects in materials and workmanship for the following products:

• HAVBÄCK, ÄNGSJÖN, and TÄNNFORSEN furniture.
• HAVBÄCK, ÄNGSJÖN, and TÄNNFORSEN legs.
• ENHET furniture.
• ENHET open bathroom and laundry structures, including legs, countertops and cabinets.
• ENHET accessories: hanging shelf, hooks, hanging mirror and rotating shelf.
• ENHET laundry bag with wheels.

What does this warranty not cover?

This warranty does not apply to TOLKEN stoppers and organizers HAVBÄCK, ÄNGSJÖN, TÄNNNFORSEN

Installation

The HAVBÄCK, ÄNGSJÖN, TÄNNFORSEN, and ENHET bathroom furniture must be anchored to the wall. Ensure that your bathroom walls can support the weight of the furniture, as improper installation can cause injury or damage. If you are unsure about the installation, contact a professional. As wall materials can vary, the screws for anchoring are not included. For information on the most suitable screws, contact your specialized distributor. Carefully follow the assembly, installation, and care instructions.

Washbasins and Faucets

How long is this warranty valid?

The warranty for IKEA washbasins and faucets is valid for ten (10) years from the date of purchase. The original purchase receipt must be presented as proof of purchase.

What does this warranty cover?

This warranty applies to all washbasins, including the siphon and IKEA bathroom faucets. The warranty is valid only for domestic use and covers all defects in materials and workmanship of all washbasins and bathroom faucets. Our products have been tested to meet international standards and we use only the best materials to ensure our 10-year warranty commitment.

What does this warranty not cover?

The warranty does not cover wear and tear from normal use, cuts or scratches, or damage caused by impacts, accidents, or water residues. It also does not cover the filter/aerator, which should be cleaned regularly or replaced in case of wear.

Installation

Washbasins must be anchored to the wall. Ensure that your bathroom walls can support the weight of the washbasin and furniture, as improper installation can cause damage or injury. If you have any doubts about the installation, contact a professional. As wall materials can vary, screws are not included. Carefully follow the assembly, installation, and care instructions.

Certification

Some countries have introduced legal requirements for the approval and certification of washbasins and faucets. Our faucets and washbasins have been approved and certified to meet the relevant market requirements. The certification reference can be found in the assembly instructions included in the faucet box.

Shower Faucets and Accessories

How long is this warranty valid?

The warranty for IKEA shower faucets is valid for ten (10) years from the date of purchase. The original purchase receipt must be presented as proof of purchase.

What does this warranty cover?

This warranty applies to all IKEA thermostatic shower faucets.

Thermostatic faucets BROGRUND, VOXNAN, VALLAMOSSE, and LILREVET for showers.

How long is the warranty?

The three (3) year warranty is valid for the following products and becomes effective from the moment of delivery.

BROGRUND

• Adjustable rail + shower.
• Shower shelves.

VOXNAN

• Adjustable rail + shower.

VALLAMOSSE

• Adjustable rail + shower.

LILREVET

• Shower handle.
• Hose.

Installation

Carefully follow the assembly, installation, and care instructions. If you have any questions, contact a professional.

Certification

Some countries have introduced legal requirements for the approval and certification of shower faucets. Our range has been approved and certified under the strictest market requirements.

KITCHEN

Daily life in the home puts a lot of strain on a kitchen, which is why we test ours thoroughly to ensure they can withstand heavy loads, high temperatures, and daily use. We offer a warranty of 2 to 25 years that covers defects in materials and workmanship for the SEKTION kitchen system. All faucets have a 10-year warranty, and all IKEA appliances have a 2 to 5-year warranty. This warranty is valid for domestic use.

SEKTION Kitchen System

How long is the warranty?

The warranty for the SEKTION Cooking System is valid for twenty-five (25), five (5) and two (2) years and is valid from the date of purchase. The original purchase invoice must be presented as proof of purchase.

What does this warranty cover?

This warranty covers the following parts of the SEKTION cooking system.

Products with a 25-year warranty.

• Frame structures SEKTION (except VADHOLMA and TÖRNVIKEN)
• UTRUSTA hinges.
• MAXIMERA full-extension drawers.
• UTRUSTA tempered glass and melamine shelves.
• SEKTION legs.

Products with a 5-year warranty.

• Doors, fronts, plinths, and cover panels
• Knobs and handles
• UTRUSTA door opening devices
• Cover panels
• Wall rails and plinths
• Integrated dishwasher hinges
• UTRUSTA wire baskets

Products with a 2-year warranty.

• Countertops
• Sinks
• Kitchen systems KNOXHULT, SUNNERSTA, and ASPINGE.

Pest damage: Damage caused by isoptera (termites), woodworm, or other insects that damage the integrity of the furniture, the customer must provide IKEA with proof of fumigation 3 to 7 days prior to installation of the kitchen.

Follow the assembly, installation and care instructions carefully.

After-Sales Service

To provide you with functional products that meet your needs and expectations, we renew our range every year. Therefore, we cannot guarantee that all products and prices will be available throughout the catalog's validity year.

Kitchen Faucets

How long is the warranty?

IKEA kitchen faucets have a ten (10) year warranty, valid from the date of purchase. The original simplified receipt must be presented as proof of purchase.

What does this warranty cover?

This warranty applies only to domestic use and covers defects in materials and workmanship for all faucets. Our kitchen faucets are tested to international standards and only use high-quality components to ensure the 10-year warranty.

10 years warranty for IKEA kitchen faucets.

What products are not covered by this warranty?

This warranty does not apply to products that have been improperly stored or stored incorrectly, misused or abused, altered or modified, or cleaned with improper products or cleaning methods. This warranty does not cover normal wear and tear, cuts, scratches or damage caused by impact or accident. This warranty does not apply if the product has been placed outdoors or in a wet environment. This warranty does not cover consequential or incidental damage. This warranty does not apply if the products have been used for public use, except where the product specifies that it is suitable for public use. It does not cover damage caused by pests: Damage caused by isoptera (termites), xylophagous (woodworm) or any other insect that damages the integrity of the furniture, warranties do not cover unintentional damage, accidental, lost profits, caused to property or the physical integrity of the consumer. The warranty is exclusive use/domestic and the invoice must be in the name of a natural person, excluding office/business furniture.

Appliances

How long is the warranty?

The warranty lasts from two (2) to five (5) years from the date of purchase of the appliance. The original simplified receipt must be presented as proof of purchase. If any repair service is performed during the warranty period, it will not extend the validity period of the warranty for the appliance or the new components.

What does this warranty cover?

The guarantee covers faults in the appliance caused by manufacturing faults or material faults from the moment the consumer (first consumer/purchaser) has the product in his/her hands as appropriate. This guarantee applies to domestic use. Exceptions are specified under the section “what is not covered by the guarantee”.

Which appliances are covered by this warranty?

2 years warranty for the LAGAN and TILLREDA series.
5 years warranty is valid for other IKEA kitchen appliances (except LAGAN and TILLREDA).

Which appliances are not covered by this warranty?

Without exceptions.

What does IKEA do to correct the problem?

These conditions are subject to local guidelines and regulations. Replacement is handled by IKEA. If the service company repairs or replaces the appliance under the warranty terms, the company will install the new or repaired appliance. Repairs will be made if possible. If the appliance is installed in any other furniture, the customer must uninstall it before the service visit.

Who will perform the service?

The service company will provide the service according to its operations or a network of services.

What is not covered by the warranty?

This warranty does not apply to products that have been improperly stored or stored incorrectly, misused or abused, altered or modified, or cleaned with improper products or cleaning methods. This warranty does not cover normal wear and tear, cuts, scratches or damage caused by impact or accident. This warranty does not apply if the product has been placed outdoors or in a wet environment. This warranty does not cover consequential or incidental damage. This warranty does not apply if the products have been used for public use, except where the product specifies that it is suitable for public use. It does not cover damage caused by pests: Damage caused by isoptera (termites or termites), xylophagous (woodworm) or any other insect that damages the integrity of the furniture, warranties do not cover unintentional damage, accidental, lost profits, caused to property or physical integrity of the consumer. The warranty is for domestic use only and the invoice must be in the name of a natural person, excluding office/business furniture.

How to contact us if you need help after purchase?

If you need any service, read the installation instructions and/or the “Troubleshooting” booklet before contacting us. Have the item code handy before calling us. You will find these 8 digits on the purchase receipt as well as on the appliance label. You can find addresses and phone numbers at www.IKEA.com.do

Speakers and Air purifiers: SYMFONISK, and VAPPEBY.

Homes are getting smarter every day, and needs that we didn't know we had keep coming up. With our products you can control the light, sound and even the air in your home. They have been designed taking their quality and function into account.

Therefore, we can guarantee that they will last for at least 2 years, which means they will continue to function just like the first day as long as the maintenance instructions are followed and they are subjected to normal household use

SYMFONISK and VAPPEBY

2 year guarantee

What does this guarantee cover?

This guarantee is valid for the SYMFONISK and VAPPEBY speakers. Our products are tested under the most relevant international standards and we use the best components to ensure the promise of a 2 year guarantee.

This guarantee covers the entire functionality of the speakers. This means that, within a regular domestic use and following the maintenance instructions, the speaker will work as the fist day, even after 2 years.

Products that are not covered by this guarantee:

No exceptions.

STORAGE: BROR

Daily use at home and at work puts a lot of stress on office furniture. The BROR storage solution has been rigorously evaluated to meet professional office use standards (EN1730, EN527, and ANSI/BIFMA x5.5 for desks, ISO7170, EN14073, EN14074, and ANSI/BIFMA x5.9 for storage) and meets our strict quality and durability requirements. For this reason, we offer a 10-year warranty that covers defects in materials, manufacturing, and functionality of all parts of the BROR storage solution.

This warranty is subject to the terms and conditions outlined below.

What is the duration of this warranty?

The warranty for the BROR storage solution is valid from the date of purchase. The purchase invoice must be presented as proof of purchase.

What does this warranty cover?

The warranty covers defects in materials, manufacturing, and functionality of all parts of the BROR storage solution from the date of purchase at IKEA.

• BROR cart.
• BROR desk.
• BROR workbench with drawers.
• BROR shelf 33^1/8x15^3/8’’
• BROR shelf 33^1/8x21¼’’
• BROR cabinet with doors 33½ x15 ¾ x74 ¾’’

What does this warranty not cover?

This warranty does not cover BROR storage solution products that have been stored or assembled incorrectly, have been misused or improperly used, have been altered or modified, or have been cleaned with inappropriate cleaning products or methods.

This warranty does not cover normal wear and tear, cuts, scratches, or damage caused by impacts or accidents. This warranty does not apply if the product has been placed outdoors or exposed for prolonged periods to sunlight or a humid environment such as a bathroom. This warranty does not cover consequential or incidental damages.

Maintenance Instructions

Tighten the screws two weeks after using the product and ensure they are well tightened by checking them a couple of times a year. For all surfaces: clean with a damp cloth and mild detergent, then dry with a dry cloth.

SKYTTA

Daily life at home puts a lot of demands on cabinets. SKYTTA sliding doors undergo rigorous testing to ensure quality and durability standards, as well as compliance with the highest requirements for domestic use. For this reason, we offer a 10-year warranty against defects in materials and manufacturing.

What is the duration of this warranty?

The warranty for SKYTTA sliding doors is valid for ten (10) years from the date of purchase. The original purchase invoice must be presented as proof of purchase.

What does this warranty cover?

This 10-year warranty applies only to domestic use and covers defects in materials and manufacturing of the following components of SKYTTA sliding doors:

• Door frames.
• Door panels.
• Rails.
• Side panel.
• Height reducer.
• Brake bar.
• Hardware.

What does this warranty not cover?

This warranty does not cover: floor rails installed on the floor or any marks or damage left on the surface (floor, ceiling, walls, doors, and windows) during the uninstallation or disassembly of doors, rails, or panels. This warranty does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents, or waste. Products that have been stored or installed incorrectly by an unauthorized third party, by the customer, or by anyone other than IKEA, used improperly or incorrectly, altered, or cleaned with inappropriate methods or products not recommended in the item’s use manual are not covered by this warranty.

Damage caused by pests: Damage caused by termites (drywood or subterranean termites), wood-boring beetles (powderpost beetles), ants, mice, insects from the Anobiidae family, Lictidae family, Cerambycidae family, wasps, beetles, borers, or plant pests and insects that damage the integrity of the furniture.

This warranty does not apply if the item has been installed outdoors, in a patio, terrace, or humid environment (bathroom). It also does not apply if the item has been altered in any way during installation that is not described in the assembly or mounting instructions.

Maintenance Instructions

Install the doors following the assembly instructions and secure them by attaching them to the wall and floor. Remember that different wall types will require different types of hardware. If you are unsure, contact a specialist. Regularly clean the rail and wheels of the doors to ensure they open and close smoothly and that the wheels do not get damaged. Clean with a damp cloth and mild cleaner, then dry with a dry cloth.

KNIVES

Everyday life in the home places high demands on knives. Our knives are designed for everyday use. With quality that stands up to the demands of the kitchen, these knives should be the first thing you choose in your kitchen. We guarantee that the knives will perform their function for 15 years. This means they will work as well as they did on day one, as long as you follow our maintenance instructions and subject them to normal household use (cutting food, washing once a day and regular sharpening).

What is the duration of this warranty?

The warranty for knives is valid for fifteen (15) years from the date of purchase (only applies to purchases made on or after September 1, 2024). The original purchase invoice must be presented as proof of purchase.

What does this warranty cover?

This warranty covers the performance, materials and workmanship of most all IKEA knives. This means that under normal household use and following our maintenance instructions, they will continue to function as they did on the first day, even after 15 years. Normal use means using the product to cut food, washing the knife by hand once a day and sharpening it regularly.

This warranty covers:

• The sharpness of the knife. The knife should be sharp when you buy it and you will be able to keep it sharp so that it will do its job every day. The blade of the knife is made of hardened steel so that it is possible to sharpen the knife like the first day at any time during the warranty period.
• The strength of the handle. The knife handle should not split, break or come loose from the blade, as the knife would be unusable.
• Corrosion on the knife blade.

Products not covered by this warranty:

¿What will IKEA do to fix the problem?

IKEA will examine the product to decide if it is covered under warranty. IKEA will decide whether to repair the defective product or replace it with the same or similar product. If the product is no longer available for sale at IKEA, IKEA will provide an appropriate replacement product. IKEA will determine what constitutes an appropriate replacement product.

What does this warranty not cover?

This warranty does not apply to products that are not intended for household use. This warranty does not cover changes in the appearance of knives, unless they have a significant effect on their function. This warranty does not apply to products that have been improperly stored or stored incorrectly, misused or abused, altered or modified, or cleaned with improper cleaning products or methods. This warranty does not cover normal wear and tear, cuts, scratches or damage caused by impact or accident. This warranty does not apply if the product has been placed outdoors or in a damp environment. This warranty does not cover consequential or incidental damage.

Maintenance Instructions

Before first use

• Wash, rinse and dry the knife before using it for the first time.

Cleaning

• Knives are best washed by hand. It is unlikely that the knife will be damaged if it is washed in the dishwasher, but the cutting edge may be damaged and the blade may corrode.
• Wash and dry the knife immediately after use. This avoids any risk of spreading bacteria from, for example, raw chicken to fresh vegetables.
• To avoid marks on the blade, dry the knife immediately after washing.

Sharpening

• A sharp knife is much safer, so make sure you sharpen your knives regularly. IKEA knives have a stainless steel blade that is easy to sharpen. We recommend once a week for normal household use.
• Remember that the sharpener must be made of a harder material than the steel of the blades. For this reason, you need to use a sharpener made of ceramic, diamond or whetstone. Never use a sharpener made of stainless steel.
• If a knife is badly dulled due to prolonged use or poor care, you may need to have a professional sharpen the knife blade.

POTS AND PANS

Everyday life in the home places high demands on kitchen utensils. Pots, pans and woks are rigorously tested to withstand daily life. We guarantee the use of pots, pans and woks without non-stick coating is valid for 15 years. This means that they will work as well as they did on day one, as long as our maintenance instructions are followed and they are subjected to normal household use (cooking and washing once a day).

What is the duration of this warranty?

The warranty for non-stick coated pots, pans and woks is valid for fifteen (15) years from the date of purchase (only applies to purchases made on or after September 1, 2024). The original purchase invoice must be presented as proof of purchase.

What does this warranty cover?

This warranty covers the performance, materials and workmanship of non-stick coated pots, pans and woks. This means that under normal household use and following our maintenance instructions, they will continue to function as they did on the first day, even after 15 years respectively. Normal use means using the product for cooking and washing it once a day.

This warranty covers:

• Base stability. In other words, that the base remains flat to transmit heat efficiently.
• The workmanship of the product, breaks or cracks in the metal parts, handles, etc.
• For stainless steel pots, pans and woks: dishwasher can be used. It has no adverse effect on their function. For further details, please refer to the care instructions supplied with the product.
• For cast iron and enameled cast iron pots, pans and woks, carbon steel, pots and pans containing wooden parts: this warranty only applies if hand washed. For details, please refer to the care instructions that came with the product.

Products not covered by this warranty:

¿What will IKEA do to fix the problem?

IKEA will examine the product to decide if it is covered under warranty. IKEA will decide whether to repair the defective product or replace it with the same or similar product. If the product is no longer available for sale at IKEA, IKEA will provide an appropriate replacement product. IKEA will determine what constitutes an appropriate replacement product.

What does this warranty not cover?

This warranty does not apply to products that are not intended for household use. This warranty does not cover changes in the appearance of knives, unless they have a significant effect on their function. This warranty does not apply to products that have been improperly stored or stored incorrectly, misused or abused, altered or modified, or cleaned with improper cleaning products or methods. This warranty does not cover normal wear and tear, cuts, scratches or damage caused by impact or accident. This warranty does not apply if the product has been placed outdoors or in a damp environment. This warranty does not cover consequential or incidental damage.

Maintenance Instructions

Depending on the material of the pots and pans, different maintenance instructions must be followed, so be sure to follow the instructions specified on each product. If you are unsure which instructions to follow, please contact your IKEA store/customer service or visit www.IKEA.com.do, locate your product through the search engine and go to the Materials and Care section.